Sherwin-Williams has been a global leader in paints and coatings products for over 100 years – delivering innovative solutions to ensure your success.
From the highest-rise condo buildings all across America; to vivid color paintings on canvas or paper surfaces that uplift any room they are applied to – they have all that you need.
One key reason for their success in the home renovation field is their easy return paint policies for customers.
If you are unhappy with their products for any reason, Sherwin Williams will let you return most paint supplies and items within a 30-day purchase window. However, the paint product you want to return needs to be in its unopened and original condition.
If you can, take the original purchase receipt, your debit or credit card, and photo ID to the store. It will make the process much easier and faster.
In most states, the return policy of Sherwin Williams is exactly the same, and it applies to both exterior and interior primer paint that they offer.
Not only for paints, primers, and other finishes, but it also applies to unused painting supplies, such as sandpaper, rollers, brushes, etc.
Non-Returnable Paint Items at Sherwin Williams
While it’s not a hassle to return the paint products to Sherwin Williams, there are a few items you cannot return according to their policies.
- Custom paints
- Special order paints or mixed paints
- Tinted paint items marked by Sherwin Williams explicitly as non-returnable
- Items that have been used or opened
If the paint can, or bucket has already been opened, but the product itself remains unused, it is up to the manager at the specific store whether or not they want to accept the return. So, it’s better to try and check.
Paint Primer Returns with No Receipt or Past 30 Days
Paint returns that don’t have the original proof of purchase or those that fall outside of the established 30-day window will usually be denied, but it is also often the decision of the manager at the store.
If you aren’t very sure or the paint quantity is significantly large, I recommend requesting the manager – hopefully, you get the success.
What about the Defective Products?
Sherwin Williams provides a 90-day limited warranty on a defective item. It can be exchanged or returned to the store, either for a refund or a replacement product, within the 90-day warranty window.
Defective items will be inspected upon their return, and your replacement or refund will be provided only after the item has been verified to be defective.
To make the process smoother, you must have your original receipt, the original form of payment (if you want a refund instead of a replacement), as well as your photo ID.
What’s the Paint Return Process at Sherwin Williams Store?
Take your items, credit or debit card, and ID to the Sherwin Williams location nearest you.
Returns can be made at any time during store hours and will be tracked using an automated system that keeps up with them. The refund is returned to the original payment method you used.
To Return the items that are purchased via online orders, you can arrange for delivery to your local store or take the products to drop them off yourself. The company will not reimburse any delivery expenses, so keep that in mind when making your decision.
It could take up to four days or sometimes longer for the refund to be applied to the original payment method.
Ok, But Can Sherwin Williams Change My Paint Color Once Mixed?
Although non-returnable, Sherwin Williams will help you achieve the desired shade if you are not satisfied with it, even after the custom mixing process. This is done either by lightening or darkening the color.
The cost of mixing paint varies between $10 and $30 per gallon, depending on the type, shade, and amount of color. After checking the samples and buying, you may feel that the paint you bought turned out darker than anticipated.
Worry not; it doesn’t necessarily mean you made a wrong purchase. Your money may not have been wasted because the experts at Sherwin Williams will gladly help you achieve a lighter shade by mixing some white paint.
If, on the other hand, the problem is that the paint you mixed appears not dark enough, you can get it adjusted at the store. Using their color-match technology, they will do it by adding a few drops of colorant.
Sometimes it just needs a good shake, and you will get your desired shade. I have seen it many times – people buy the custom paint and forget to stir/shake the can before using it. If that’s the case, make sure you shake the paint to mix the pigments that are deposited down the can. Hopefully, you will save yourself from running to stores or returning your products.
Jack Luis is a semi-retired painter who loved painting his clients’ ideas on their walls.
He had worked as a painter for over a decade serving customers in areas such as Charleston, Mount Pleasant, Beaufort, and Georgetown, SC (South Carolina). Today in his free time, he likes to read and write about the newer techniques implemented in his profession. You may read more about him here or get in touch with him here.