Dulux Paint Complaints – Where and How to File Online?

how to file dulux paint complaints?

The company that owns and markets the popular paint brand Dulux is AkzoNobel, a Dutch multinational company.

If you have purchased one of their products but found out it was not what they claimed to be, then there’s always room for error with this type companies because sometimes things get mixed up during production or shipping – don’t let your problem go unnoticed!

You can now file a Dulux paint complaint online through the company’s customer support.

But how can you make a Dulux paint complaint, where can you contact the company representatives, and what are the things you need to mention?

I will cover all that and much more in the guide below!

Where are Dulux Paints Made?

When you think of paint, Dulux is one company that comes to mind.

The largest manufacturer in Australia and New Zealand, they have been involved with producing paints since the early 1900s!

The company sells its products in all central international locations around the globe, including the UK, Canada, India, Australia, and New Zealand.

In the United States markets, PPG Industries is the brand that serves as the primary distributor.

How to Make a Dulux Paint Complaint?

Dulux’s website is a one-stop shop for any household paint needs. They offer amazing paints to make your house beautiful, and they’re easy on the wallet with major credit cards or debit cards!

Plus, if you purchase something from them online, it’ll be delivered within 3 to 5 business days at most.

The good thing about shopping at Dulux’s Paint website is if you aren’t satisfied with any of their products, you can file a complaint with them.

If it’s within 30 days of your shopping, you can get the response and the solution very soon.

The Dulux website has a complaints page where you can fill out the form and follow the steps to get the solution to your problem.

They will also give you a Dulux Paint customer service number to call if the complaint is more serious and can’t be solved by their customer service team.

Dulux Paint Customer Support Details In The UK

Emailduluxcustomerservices@akzonobel.com
Phone0333 222 7171
Websitedulux.co.uk

Dulux Paint Customer Support Details In Canada

Emailinfo@dulux.ca 
Phone1-888-774-1010
Websitedulux.ca

Dulux Paint Customer Support Details In India

Phone1800 3000 4455
Websitedulux.in

Dulux Paint Customer Support Details In Australia

Emaildulux.customer.service@dulux.com.au
Phone+613 9263 5678
Websiteduluxgroup.com.au

Here are the different ways to contact Dulux Paint company and file your complaint…

a) By Phone

The simplest way by which you can make a complaint to the company is by calling its customer support staff.

The company has a dedicated customer service team that can help with your questions. Based on your queries, they can advise or give the best solution for your problem as soon as possible.

b) By Message

Next, you can get in touch with Dulux by sending them a live message on their official website (contact page) or through their social media platforms, such as Twitter or Facebook.

On their website’s contact page, you will find the email address and the mailing address that can be used for getting in touch with them.

c) By Writing a Letter

You can also write a letter and post it to their head office or the customer service department.

It will take some time for your letter to reach them, but it’s a good way of putting your complaint on paper so that you have a record of it.

Things You Need To Mention In Your Complaint

Before making a complaint, it’s essential to have all the relevant information. This will help the customer service team resolve your issue much faster.

Some of the things you need to mention are:

  1. Your full name, email address, mailing address, and phone number
  2. Order number or reference number
  3. Date of purchase
  4. Dulux Paint product details (type of paint, color, etc.)
  5. The issue you’re facing with the product
  6. Photos or videos (if any) as evidence
  7. Any other relevant information that might be helpful

What are the Possible Dulux Paint Complaint Solutions?

Once the customer service team receives your complaint, they will try to resolve it as soon as possible.

The solution will depend on the issue you’re facing, but some of the most common resolutions are:

  • Refund
  • Replacement
  • Paint touch-ups
  • Dulux Paint voucher or coupon

Remember, the solution you expect and receive might vary depending on their terms and conditions and the issue you’re facing.

If you don’t receive a response from Dulux Paint or are unhappy with the resolution they’ve given, you can always escalate your complaint to a higher authority.

Some of the places you can escalate your complaint are:

  • The Dulux Paint head office
  • The Better Business Bureau (BBB)
  • Small Claims Court
  • Consumer protection agency

Depending on your issue and location, you can choose the best option.

What are the Other Ways to File a Dulux Paint Complaint?

If you want to file a Dulux Paint complaint but are unsure how – you can always use DoNotPay.

DoNotPay is the world’s first robot lawyer, and it can help you with any kind of complaint—whether it’s against a company, individual, or government institution.

Here’s how you can use DoNotPay as an alternate to file your Dulux Paint complaint:

  1. Go to the DoNotPay homepage in your web browser and log in
  2. Find and select the Claim Warranty feature
  3. Enter ‘Dulux Paint’ when asked to name the company you want to file a complaint against
  4. Tell us what your issue is and provide all the relevant information
  5. Click on the Submit My Claim button and wait for our confirmation email

Once they receive your claim, they’ll send it to Dulux Paint on your behalf. You should receive a response from them within a few days.

The Bottom Line

Dulux Paint is a famous paint brand known for its high-quality products.

However, like with any other company, you might face some issues with their products from time to time.

If you ever have Dulux Paint complaints, you can always contact their customer service team to resolve the issue.

If you’re unsure how to do it or do not want to take all the hassle, you can use alternative solutions such as DoNotPay to file your complaint.

They can hopefully come up with some faster resolutions.

Here’s Why You Should Prime & Seal Drywall Before Painting?
prime new drywall

When you put up new drywall, it may seem that all you need to do is add two coats of Read more

How Much Paint Do I Need for Covering 1000 Square Feet?
how much paint

Estimating the amount of paint, you will need to paint your house, is not rocket science. But it can be Read more

Does Paint Dry Faster in Heat or Cold?
paint dry faster

To dry properly, paint uses four components; Additives, Binder, Filler, and Solvent. The effectiveness of all four will depend on Read more

Should I Paint My Wood Trim White? (Pros and Cons)
Wood Trim White

Painting your house is always a big deal. If you’re considering painting your wood trim white, you’ll want to make Read more

About | Contact | Disclaimer | Privacy Policy | Terms of Use