Dulux Paint Complaints – Where and How to File Online?

The company that owns and markets the popular paint brand Dulux is AkzoNobel, a Dutch multinational company.

If you have purchased one of their products but found out it was not what they claimed to be, then there’s always room for error with this type companies because sometimes things get mixed up during production or shipping – don’t let your problem go unnoticed.

You can now file a Dulux paint complaint online through the company’s customer support. But how can you make the complaint, where can you contact the company representatives, and what are the things you need to mention? I will cover all that and much more in the guide below…

What's Covered in the Article:

How to Make a Dulux Paint Complaint?

No matter where you call home, Dulux has the paints to make your house beautiful and bring a splash of color to life. With over 100 years of experience in manufacturing throughout international hotspots such as Australia, the UK, and India – not forgetting America via PPG Industries – their products are easily accessible while promising delivery within 3-5 business days if ordered online.

Just in case things don’t seem to go as you like, after the purchase, the simplest way you can make a complaint to the company is by calling its customer support staff or filling out the form at the Dulux website’s complaints page.

a) By Phone

Particularly for more serious complaints that can’t be delayed calling Dulux Paint’s customer service number is a good idea. The company has a dedicated customer service team that can help with your questions. Based on your queries, they can advise or give the best solution for your problem as soon as possible.

b) By Message

Next, you can get in touch with Dulux by sending them a live message on their official website (contact page) or through their social media platforms, such as Twitter or Facebook. On their website’s contact page, you will find the email address and the mailing address that can be used for getting in touch with them.

c) By Writing a Letter

You can also write a letter and post it to their head office or the customer service department. It will take some time for your letter to reach them, but it’s a good way of putting your complaint on paper so that you have a record of it.

With the above information in mind, here are all the details you may need to know about the global brand…

Dulux Paint Customer Support Details In The UK

Email	duluxcustomerservices@akzonobel.com
Phone	0333 222 7171
Website	dulux.co.uk

Dulux Paint Customer Support Details In Canada

Email	info@dulux.ca
Phone	1-888-774-1010
Website	dulux.ca

Dulux Paint Customer Support Details In India

Phone	1800 3000 4455
Website	dulux.in

Dulux Paint Customer Support Details In Australia

Email	dulux.customer.service@dulux.com.au
Phone	+613 9263 5678
Website	duluxgroup.com.au

Things You Need to Mention in Your Complaint

Before making a complaint with Dulux company, it’s essential to have all the relevant information to help the customer service team resolve your issue much faster.

Some of the most important things you need to mention in your complaint form are:

Your full name, email address, mailing address, and phone number
Order number or reference number
Date of purchase
Dulux Paint product details (type of paint, color, etc.)
The issue you’re facing with the product
Photos or videos (if any) as evidence
Any other relevant information that might be helpful

What are the Possible Dulux Paint Complaint Solutions?

Once the customer service team receives your complaint, they will try to resolve it as soon as possible. While the solution will depend on the issue you’re facing, some of the most common resolutions are:

Refund
Replacement
Paint touch-ups
Dulux Paint voucher or coupon

Remember, the solution you expect and receive might vary depending on their terms and conditions and the issue you’re facing.

If you don’t receive a response from Dulux Paint or are unhappy with the resolution they’ve given, you can always escalate your complaint to a higher authority such as:

The Dulux Paint head office
The Better Business Bureau (BBB)
Small Claims Court or Consumer protection agency

Depending on your issue and location, you can choose the best option.

What are the Other Ways to File a Dulux Paint Complaint?

If you want to file a Dulux Paint complaint but do not want to go through all the hassle or are still unsure how – you can always use DoNotPay.

DoNotPay is the world’s first robot lawyer, and it can help you with any kind of complaint—whether it’s against a company, individual, or government institution.

Here’s how you can use DoNotPay as an alternate to file your Dulux Paint complaint:

Go to the DoNotPay homepage in your web browser and log in
Find and select the Claim Warranty feature
Enter ‘Dulux Paint’ when asked to name the company you want to file a complaint against
Tell them what your issue is and provide all the relevant information
Click on the Submit My Claim button and wait for the confirmation email

Once they receive your claim, they’ll send it to Dulux Paint on your behalf, after which you should receive a response from them within a few days.

The Bottom Line

Dulux Paint is a famous paint brand known for its high-quality products. However, like with any other company, you might face issues with their products from time to time.

If you ever have Dulux Paint complaints, you can always contact their customer service team or alternative solutions such as DoNotPay to file your complaint. They can hopefully come up with faster solutions you are seeking, especially if it’s within 30 days of your shopping.

Jack Luis is a semi-retired painter who loved painting his clients’ ideas on their walls.

He had worked as a painter for over a decade serving customers in areas such as Charleston, Mount Pleasant, Beaufort, and Georgetown, SC (South Carolina). Today in his free time, he likes to read and write about the newer techniques implemented in his profession. You may read more about him here or get in touch with him here.