Can You Return the Tinted Paint to Home Depot?

How to return the tinted paint to home depot?

Home Depot is a Global Leader that offers more than paint.

When it comes to purchasing paints and coatings, they can help you create your perfect shade with the interior, exterior, or other types of paints – whatever the project may require!

But what if you’re not happy with your purchase?

No problem! Home Depot’s Paint Satisfaction Guarantee means that you can bring back any unopened, unused paint within 30 days of purchase for a full refund or exchange.

Even if the tinted paint can is opened and you aren’t satisfied with the color, Home Depot will try to get it right for you by either giving you a comparable can of paint (with a closer shade) or by correcting your liquid paint shade in their store as per your requirements.

Remember that since Home Depot cannot resell the opened can of tinted paint to their customers, they will mostly attempt to correct the color rather than return or refund. And this will be upon the judgment of the store manager.

What If You are Given the Wrong Type of Paint?

Home Depot acknowledges that sometimes you may end up with the incorrect color or finish of the paint.

For example, if you are given off-white instead of white or a low-gloss finish when you had requested a high-gloss one.

In such cases, you can bring the product back to the store, and they will gladly exchange it or refund your money – whichever you prefer.

Since this is the associate’s mistake and not yours, you will not be required to show a receipt or anything else.

The only thing they would ask is that you return the product to its original container.

If you don’t have the original container, the store might be able to mix the paint again for you if it’s a common color.

A Few Exceptions to the Home Depot Paint Return Policy

You know – to every rule, there is an exception. And the same goes for Home Depot’s return policy on paint.

Paint that has been mixed to your custom color or the paint samples you got from Home Depot cannot be returned or refunded.

The same goes for special order products. So, if you have to wait a while for your purchase, make sure that you are satisfied with it before taking it home.

Another exception is when you purchase paint during a promotional sale – such as Memorial Day, Labor Day, or Fourth of July.

In such cases, the store might have a different return policy that is applicable for those specific products and dates.

So, it’s always best to check with a store associate or the customer service desk before making your purchase.

Also, it’s crucial for you to know the brands that Home Depot sells in its stores.

Home Depot deals in Glidden and Behr products. They do not carry Benjamin Moore, Valspar, or Sherwin-Williams paint.

This simply means that if you take the wrong brand of paint that they do not sell, do not expect to return or replace it at Home Depot. You will only be wasting your time.

Will Home Depot Exchange or Return the Paint without a Receipt?

According to their policy, exchange or return of the paint is possible without a receipt if the purchase can be verified.

  • For example, payments made through credit cards, debit cards, or checks can be tracked for 30 days in their system after the purchase.
  • If you have made the purchase with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, they may be able to locate the payment in their system for 365 days of purchase.
  • For verification, you need to bring a valid photo ID along with the credit or debit card used for the original purchase.

If the store is unable to verify your purchase, it’s highly unlikely that you will be able to return or exchange the paint at Home Depot without the receipt.

That said, some Home Depot stores may still exchange the product, and some may offer you the Store Credit at the paint product’s lowest advertised price, but that will depend on the final decision of the store manager. So better try your luck!

Will Home Depot Accept the Return if I Used Some of the Paint Already?

It may happen that you open the can and realize that you do not like the color.

The shade that you looked at under the store’s fluorescent lights is different from what it looks like in your home when you have applied it to your exterior walls.

You may have also changed your mind after seeing how the paint color interacts with the colors of other objects in the environment, such as the color of your trim or shutters.

The difference in color generally happens because paint not only has a reflective quality that makes it appear different based on its environment, but it may also absorb light waves of various colors in the spectrum.

If you have already used some paint and are not happy with the results, you can still get it fixed at Home Depot if it’s not more than 25% to 30% empty.

This means that Home Depot can help with the change of the color left in the container. They will not replace the product or offer you a refund.

The change of color by the store can be done for free by the store’s associate if it’s possible.

They can do it by tinting it with another color or pigment to match with the closest shade you desire.

If the change of color is not possible, you might be required to buy a new can of paint as Home Depot can not do anything else besides this if you have already opened and used some paint.

Can I Return Other Decor Items to Home Depot that I Bought Along with the Paint?

Yes, if you need to return or exchange any of the other home decor items that you bought, along with the paint, you can do it very easily.

While it’s good to get your receipts and IDs for verification (a valid driver’s license or government-issued photo identification ), you can return the items even without any receipt as long as you have the credit card that you used to make the purchase.

Just bring the items that you need to return, along with your credit card, to the Home Depot nearest you.

The store associate will then process your return and give you a refund for the items.

If you have purchased the products online at homedepot.com, you can call customer support for assistance at 1-800-455-3869.

They can help get your UPS return started and schedule picks up of your return items for your convenience.

Things to Remember:

As I said, there are exceptions to all rules; there are also some important things you need to remember when returning the supplies (other than paints) at Home Depot.

Based on their policies, the following items may only be returned within 30 days of the purchase period:

  • Furniture
  • Area Rugs
  • Gas Powered Equipment and Tractors
  • Generators (other than Whole House and Stationary Generators)
  • Consumer Electronics (Televisions & Computers)

Also, they might not be able to return any products, including:

  • Defective or damaged appliances
  • Flammable liquids, gases, or other hazardous materials
  • Live houseplants, trees, holiday trees, wreaths, and garlands
  • Custom products and samples, including flooring, fabric, paint, and others

If you are still unsure or have questions about the products you want to return or exchange, you can either call them or check their detailed return policy page here.

The Bottom Line

All in all, it is pretty easy to return or exchange the paint to Home Depot if you have not used much of it and are unhappy with the color.

The store will either change the color of the paint for free or might charge you a nominal fee if the change of color is not possible.

Do remember that you need to take your IDs and receipts for a hassle-free return, but if you do not have them, you can still return the items by providing your account or purchase details.

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